SiteGPT

SiteGPT is an AI customer support platform that allows businesses to create personalized chatbots trained on their own website content, uploaded files, or raw text. The tool takes the form of an embeddable widget and an automated resource designed to answer visitor queries 24/7. It is aimed at teams looking to automate the vast majority of support tickets, generate leads, and escalate complex conversations to human agents.

• Train custom chatbots using website URLs, uploaded documents, or raw text content
• Embed chatbots on multiple sites such as marketing pages, in-app views, and help centers
• Escalate conversations from AI to a live human agent at the push of a button
• Capture visitor details and generate leads for follow-up
• Provide quick prompts and digital icebreakers to help users start conversations
• Receive weekly email digests featuring usage numbers, visitor topics, and unanswered questions
• Automatically sync and retrain content on a monthly, weekly, or daily basis depending on the plan
• Integrate natively with platforms like Crisp, Slack, and Zendesk

Pros

• Flexible training methods allow ingestion of web links, raw text, and various file formats like CSV, TXT, PDF, DOCX, PPTX, and MD
• Hybrid support approach ensures users can seamlessly transition from an AI bot to a live agent
• Built-in lead generation tools capture interested visitor details during interactions
• Comprehensive compliance features include SOC 2 Type II examination, GDPR certification, HIPAA assessment, and signed BAA availability on enterprise tiers

Cons

• File uploads are capped by strict page and character limits that vary depending on the chosen plan
• Files larger than 10 MB require contacting support directly to upload
• Automatic content refresh frequencies vary by tier, with the entry-level Starter plan limited to manual refresh only
• Removing the SiteGPT branding requires an additional monthly or yearly add-on fee

SiteGPT fits solo founders, growing businesses, and enterprise teams looking to deflect routine support tickets and automate customer service. It is well-suited for organizations that want to deploy brand-aligned AI chatbots across multiple sites and help centers. It is a poor fit for teams that require entirely unbranded experiences out of the box without purchasing a specific add-on or higher tier.

SiteGPT offers a recurring subscription with monthly or yearly billing cycles, featuring a 7-day free trial and a 39 percent savings when billed yearly. The Starter plan costs $39 per month or $468 yearly and includes 1 chatbot, up to 4,000 messages per month, up to 1,000 pages, manual refresh, 1 member, and basic analytics. The Growth plan costs $79 per month or $948 yearly and includes up to 2 chatbots, 10,000 messages, 10,000 pages, up to 4 team members, API access, iOS app, weekly email digests, and monthly auto-refresh. The Scale plan costs $259 per month or $3,108 yearly and includes up to 3 chatbots, 40,000 messages, 50,000 pages, up to 10 team members, weekly auto-refresh, daily auto scan, webhook support, AI conversation insights, and Zendesk AI Agent integration. The Enterprise plan is custom priced and includes up to 10,000 chatbots, customizable message volume, up to 500,000

Unlike generic GPT tools that do not answer based on custom training data or finicky custom-built bots that are difficult to maintain, SiteGPT provides an automated resource trained specifically on a company's own uploaded files, raw text, and website URLs. It differentiates itself by combining automated content syncing, native help desk integrations, and a hybrid escalation path to human agents. Users can also split their message quotas between different AI models such as GPT-4.1 and the more cost-effective GPT-4.1-mini.

SiteGPT integrates directly with Crisp, Slack, and Zendesk, and includes an API, webhook support, and an iOS app.