Rosie

Rosie is an AI-powered phone answering service built to handle incoming calls for small businesses and solo owners. It takes the form of an automated assistant that operates 24/7/365 to answer customer questions, filter spam, and schedule appointments. The system is designed to solve the problems of constant interruptions, missed calls, and expensive traditional answering services by learning directly from a company's website or Google Business Profile.

• Trained automatically from a company website and Google Business Profile in minutes
• Available 24/7/365 to answer phone calls and frequently asked questions
• Appointment booking capabilities including direct calendar booking and sending appointment links via text
• Spam filtering to block robocalls and screen sales calls
• Call transcription, recording, and summaries sent via text or email
• Live call transfers and warm transfers to brief team members
• Custom agent training, custom greetings, and a choice of 10 plus agent voices in English and Spanish
• Website chat widget included free with all plans

Pros

• Provides continuous around-the-clock phone coverage without breaks or busy signals to prevent missed customer opportunities
• Features rapid automated setup by scraping existing business web pages and Google listings without requiring technical skills
• Includes robust communication options such as automated text summaries, transcripts, and instant notifications for every interaction
• Offers flexible transfer pathways ranging from basic live transfers to sequential waterfall routing depending on the plan

Cons

• Monthly minutes are strictly capped based on the subscription tier, ranging from 250 minutes on the lowest plan up to 2,000 minutes on the highest plan
• Advanced features like warm transfers, direct calendar booking, and custom training documents are restricted to higher-priced tiers
• Custom message taking scenarios are limited to two scenarios on the Professional plan
• Requires call forwarding setup from a business phone line to function properly

Rosie fits small businesses, local service providers, brick-and-mortar stores, and solo owners who frequently miss calls or struggle with constant phone interruptions during the workday. It is well-suited for organizations needing reliable after-hours coverage and automated appointment scheduling without hiring traditional receptionists. It is a poor fit for enterprises requiring massive multi-thousand-minute call volumes beyond the top tier limits or organizations without an existing website or Google Business Profile to train the system.

Rosie operates on a recurring subscription model with monthly and annual billing options, offering two months free on annual plans alongside a 7-day free trial. The Professional plan costs $49 per month for 250 minutes, custom message taking for two scenarios, text appointment links, automatic spam detection, and a website chat widget. The Scale plan costs $149 per month for 1,000 minutes, five custom message scenarios, direct calendar booking, warm transfers, live call transfers, and in-call texting to callers. The Growth plan costs $299 per month for 2,000 minutes, unlimited custom message scenarios, waterfall transfers, custom agent training via uploaded documents, white-glove onboarding, and priority support.

Unlike traditional human receptionist services or voicemail boxes, Rosie relies on conversational artificial intelligence trained directly on a company's own digital footprint. While traditional answering services charge high per-minute fees and voicemails frequently result in unreturned customer calls, Rosie provides instant conversational engagement, text notifications, and calendar bookings at a flat monthly rate. Compared to standard auto-attendants that frustrate callers with rigid phone trees, Rosie answers open-ended questions in natural English and Spanish using customizable voices.

Google Business Profile, Google, iOS, Android, and Zapier to connect with over 1,000 applications.

Rosie is worth trying for small business owners who want to eliminate missed phone calls and reduce the costs associated with traditional answering services. The 7-day free trial allows users to test the setup using their own website or Google profile before committing to a paid tier. Businesses with high call volumes or complex routing needs can opt for the Scale or Growth plans, while solo operators can start with the Professional tier. However, teams that require unscripted human receptionists or unlimited minute allowances without scaling up tiers may find the built-in caps restrictive.