Why use Dagmor instead of manually reviewing customer calls or forcing your whole operation into a brand new system?
Most teams want to know what happened on their calls without moving their whole operation. They can drop the recordings in and get clear reports, with the original audio and transcripts there when somebody needs to check a detail. If they want more control, they can set scripts, use human reviewers, check conduct and coverage, and show agents their Hero Scores. The words between tick-box answers matter as much as the score.
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